There has been a post that doing the rounds of social media circles and caught my attention. The blogger has written an open letter to Air France CEO Alexandre De Juniac describing the harrowing experience that he and 44 other people had to undergo when their flight from Paris to Mumbai was abruptly cancelled and they were made to wait endlessly on the air-side and the Air France staff showing an indifferent attitude towards them. The big issues that obviously come to anyone’s mind in such a situation is that:
- The airport being the airlines own hub, why couldn’t alternate arrangements be made to accommodate 45 passengers?
- How can transit visas be rejected in such a case, I’ve never ever heard a case where this may have happened before, If anyone has experiences about the same or more detailed knowledge please do share in comments.
- Why were the passengers left to fend for themselves, In my point of view at least lounge access should have been allowed.
The most troubling aspect that I found from the piece was the lop sided compensation policy adopted in this case whereby certain people were either compensated or readjusted in other flights but these 45 odd people were not. Now the facts presented in the piece are just one side of the story, I would be really interested to hear Air France’s side of the story and see what they have to see about all this but in any case from the current facts it seems that the airlines performed a shoddy job in managing its customers and did not live up to its promise to serve its customers.
I would love to hear your views about this situation and suggestions about what could be done in such a situation. Look forward to your comments.
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