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British Airways plans to roll out iPad customer service to all its flights

British Airways which has been running trials of using iPad for its staff to provide customer service on-board has plans to implement the service onto all its flights very soon. The airline which has been using the iPad customer service app to provide to provide its on-board crew with real-time insight into customers preferences across a whole range of areas, from special meal requests to onward travel plans has found that this has resulted in helping add a personalized touch to their customer service and also deal with specific needs of its frequent flyers. The app which is configured to run on a 3G enabled iPad2 is based on the British Airways in-house Enhanced Service Platform app, which helps cut down the usage of tonnes…

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