Inflight entertainment

British Airways which has been running trials of using iPad for its staff to provide customer service on-board has plans to implement the service onto all its flights very soon. The airline which has been using the iPad customer service app to provide to provide its on-board crew with real-time insight into customers preferences across a whole range of areas, from special meal requests to onward travel plans has found that this has resulted in helping add a personalized touch to their customer service and also deal with specific needs of its frequent flyers. The app which is configured to run on a 3G enabled iPad2 is based on the British Airways in-house Enhanced Service Platform app, which helps cut down the usage of tonnes…

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