Air France is not really known as a very creative driven airline. Its a title that usually goes to its partner KLM who have brought in unique customer focussed initiatives like 24/7 twitter support in multiple languages, find your seat mate and many more. But this time Air France has taken a leaf out that same book and launched a new initiative by which it will allow passengers to buy tickets on its website and pay via PayPal.
As per the official press release:
“Customers can now pay for their plane tickets simply and quickly with PayPal, without having to enter their credit card numbers each time they make a booking. By the end of March 2016, Air France customers will also be able to purchase their tickets with PayPal via the mobile App in France and several other countries.”
As of now, Air France customers in UK and Germany are enabled to buy their tickets with PayPal on the online booking website www.airfrance.fr and the Air France App. The airline intends to adds more countries based on the initial response and I believe the next obvious choice of launch countries would surely include United States which is a big market for digital payments.
It is very interesting to see airlines utilising these new innovations and integrating these within their offerings to offer more seamless experience for its customers. Lets see how this is adopted by the passengers and other airlines. I am very enthused by the idea of being able to make payments so quick and easy. How about you? what all innovations would you like to see in the airline space?